Staff Profiles

LAURIE S. COLEMAN
President

Laurie has been overseeing XS/Group’s day-to-day operations since 2004. Although it is rare for Lloyd’s of London syndicates to cede underwriting authority, Laurie’s years of experience have earned her the distinction of being one of the few brokers named with underwriting authority by Lloyd’s under six separate coverslips.

She has extensive experience in association and other group business, including program design, administration, marketing, customer service, and negotiation of rates and program enhancements. The programs for which Laurie has had primary responsibility encompass a variety of risk exposures in both the for-profit and nonprofit sectors, and thousands of individual insured organizations.

Laurie’s insurance career also includes experience in commercial property and casualty account service, claims, and employee benefits.

TRACY WARD DENMAN, CIC
Senior Vice President

Tracy is responsible for placing new business through XS/Group. She is our primary contact for brokers seeking coverage for professional liability, general liability, property, commercial auto and umbrella, directors and officers liability, personal insurance and other lines.

Tracy began her insurance career in 1987, and she has gained extensive experience in property and casualty insurance marketing and customer service, with a particular emphasis on professional liability. Tracy works closely with the London markets, and is named on XS/Group’s five binding authorities through Lloyd’s.

She is a graduate of Towson University with a degree in Business Administration, and has held the Certified Insurance Counselor designation since 1995.

DEBORAH H. CUSTIS, ACSR, MLIS
Senior Account Executive

Debbie is responsible for renewing most business placed through XS/Group. She also manages our program that offers professional liability insurance for pension professionals and pension actuaries.

She has more than three decades of insurance experience, working directly with customers on all aspects of service, as well as with agents, brokers and underwriters. Her specialties have included environmental liability risks and professional liability

Debbie holds the professional designations of Management Liability Insurance Specialist and Accredited Customer Service Representative.

AARON R. JONES
Senior Account Executive
Legal Services and Defender Services

Aaron has lead responsibility for XS/Group’s program that offers professional liability (errors and omissions) coverage for legal-aid professionals and public defenders. From a new customer’s initial application to the renewal of accounts that have been with us since the 1990’s, to the oversight of claims, Aaron is responsible for all aspects of service.

In addition to serving our customers in the legal profession, he has extensive experience working with nonprofit organizations for insurance needs that include directors and officers liability and volunteer insurance.

Aaron graduated from Penn State University and has completed numerous continuing education courses through The Hartford School of Insurance’s Commercial Lines Customer Service/Account Manager Program.